How to change your plan
Overview Plan changes are managed through account settings or support, depending on your tenant configuration. Steps 1. Open the user menu (Seb in the bottom le...
Admin
Plan, billing, user administration, logging, and issue-management guidance.
How to update your payment details
Overview Update account profile details in settings and submit billing changes through support where direct billing fields are not exposed. Steps 1. Open the us...
How to add additional users
Overview Invite team members to your Nuonic account from the User Management page. Invited users receive an email and appear in the user list once they accept a...
How to update your profile
Overview Update your display name (nickname) on your Nuonic user account from the User Details settings page. Prerequisites You are logged in to Nuonic. Steps 1...
How to update your organisation
Overview Update your organisation's legal name, trading name, ABN, and reporting timezone from the Business Details settings page. Prerequisites You are logged...
How to change your password
Overview Update your Nuonic account password from the Settings page using your current password and a new password. Prerequisites You are logged in to Nuonic. Y...
How to access user logs
Overview The Activity Log records all organisation changes, user activity, and report generation events in a chronological timeline. Use it to audit what action...
How to raise an issue
Short Answer Use the in app Feedback page to submit support requests, including screenshots, filenames, and clear reproduction steps. Details 1. Open Feedback i...